I would say eventually many straws broke the camel's back not one by any means. Up until approximately five years ago, people, including myself, thought The Citizen really cared about their customers. Thus, customer service was very good.
Service in the last years:
In the last four years, each year I have had to phone at least once and on occasion two or three times because my delivery person was driving over the fresh snow on my driveway and packing it down. Then it was totally impossible to shovel.
Then I phoned because I thought my paper wasn't delivered. The Citizen person came out and it had been thrown on one of my steps and was under the lip of the step. I couldn't see it so now if I can't see it I check all my steps.
In approximately July of this year I submitted a very nice thank you letter to be published in The Citizen. This was a letter thanking my Citizen carrier and the RCMP. No letter published.
Why is there so little local news?
And "the final straw." Trying to get our event published in the beginning of September. First time I have ever needed to know employees holiday dates and if I didn't I would get the blame. Strange how there is so much different contact information in the Bulletin Board. Also interesting how new rules were back dated - I guess I should have known.
And I am so happy you are passing the buck, increasing the customer's rate for the paper and using the customers to recruit new customers for you. Something is very wrong with this picture. To me that is bending very low.
Perhaps you could publish this under the heading "Citizen Faultless - Totally Customer's Fault."
Reta Gagnon
Prince George
