Dear Mr. Entwistle Telus CEO:
I would like to tell you I will no longer be subscribing to your Telus satellite service, because it is no good to us here in Vanderhoof. We have had several tech people come here to solve the problem of no, or poor reception, of your service. The original installer was a contractor and not an actual Telus employee. The last tech guy who came to our house said, "I would not have not have installed this satellite here because our satellite provider is Bell Expressvu and their satellites are low in the northern sky. If a storm in Texas happens and it is nice weather here, you won't get a good picture."
I respected the man's honesty in my trials with your satellite service. So this is my opinion, I believe your company knows of this problem but wanted to market it anyway.
Just so you know Mr. Entwistle, your managers need to brush up on the customer-service skills. I had to wait more than a week for your tech manager to phone, which he didn't, and I called him.
Then another week goes by and still no one wants to talk to me about your lousy satellite service, and how I can get my money back.
I just hope others in the area read this letter and be forewarned about your Telus satellite service.
They should have stuck with Shaw direct satellite, which reminds me I better call them back.
Your managerial staff took too long in this dispute, not your phone service people or the honest tech guy.
Justin Donkin
Vanderhoof
P.S. Mr. Entwistle: I will never recommend your satellite to anyone who is interested.
