Getting in contact with city hall is now a matter of pressing just three digits.
A 311 service is now up and running, allowing callers to reach the city's service centre via an easy-to-remember number.
In July, council gave staff the go-ahead to pursue the feature. Steps taken since then included applying to the Canadian Radio-television and Telecommunications Commission for approval and reaching agreements with phone service providers on routing the calls.
Next steps include getting the number listed on phone book blue pages and online directories, business cards and email signatures, letterhead and other print templates, the city website and mobile app, social media channels, and brochures.
A campaign to raise awareness of the service is also in store. It will include posters and displays in civic facilities including city hall, social media posts, and banner images on the city website.
The city's regular 10-digit main number, 250-561-7600, remains in place.
