A spokeswoman for Vancouver International Airport says the Canada Border Services Agency's primary inspection kiosks are back up and running after a nationwide outage caused hours-long delays for travellers.
Jenny Duncan says YVR was notified of the outage around 7 a.m. Pacific Time and international flight arrivals began to get busier around 11 a.m.
Duncan says she doesn't have statistics handy, but an hours-long outage of the CBSA systems is "very rare."
Airport staff tweeted at around 1:30 p.m. that they were working to help arriving guests fill out customs forms manually, as well as keep people hydrated.
Kiosks are back up and running at YVR. Truly appreciative of everybody’s patience today as we processed arriving passengers, and thankful to the employees who worked hard to help throughout the issue. Sincere apologies to those who were inconvenienced. https://t.co/hLvT1HgyJT
— Vancouver Airport (@yvrairport) July 28, 2019
A number of other airports across Canada took to Twitter to warn travellers about similar issues. They include Ottawa, Calgary, and Toronto Pearson.
A representative from the Canada Border Services Agency was not immediately available to respond to a request for more information.
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