A Prince George guest ranch has gotten the attention of the Better Business Bureau, after consumer complaints.
The Log House Guest Ranch on Tabor Lake was the subject of two separate complaints to the consumer watchdog (the BBB does not disclose the contents of complaints), followed, said Better Business Bureau officials, by no response to their attempted inquiries.
Log House Guest Ranch proprietor Erich Menge did return contact to The Citizen in short order. He said his lakeside tourist destination is on sound footing and any cases of discrepancy with past customers don't affect his future business. There were rumours of the business's impending closure, he said, but this is incorrect.
"What it might have been was some people who were interested in buying it from us, and we were interested and toyed with the idea, but no, we decided not to sell," said Menge.
"We are open to the idea of shareholders joining our investment, but we are not for sale and we are not closing. We are full steam ahead."
The Better Business Bureau said it had no choice but to rate the guest ranch at an 'F', its lowest level. Partially that is because of the complaints that were reported but mostly it is due to the lack of input from the business once the complaints were made.
"Non-response to our inquiries affects their rating; once a complaint is specifically made, and it is made worse by two complaints, both of which went without any response back from the guest ranch operators," said BBB spokesman Mark Fernandes.
"It is never too late. If they choose to respond to a complaint, even at this juncture, we would give them every opportunity to communicate with us. We are always willing to work with both parties - acting as we do as a neutral party - to bring mutually agreeable closure to any issue."
Fernandes did not advise against anyone doing business with the Log House Guest Ranch. He merely suggested that if any concerns linger about future dealings, simply do what any consumer should always do when making arrangements for products and services: ask a lot of questions and get any points of agreement in writing.
