|
Written by Citizen staff
|
|
Friday, 25 July 2008 |
A degree of trouble appears to have emerged for 10-digit dialing on area cellphones.
The Citizen has received a handful of comments from people who have dialed all 10 digits while trying to reach someone using a cellphone but still get the recorded message reminding them that the 250 prefix now applies to local calls and not just long-distance ones.
Those who forget to dial 250 get the message twice, but in both cases the calls still go through, making the problem more of an annoyance than a serious source of trouble.
Bell Mobility spokesperson Linda Low said her company is looking into the matter.
"We're investigating it," she said Friday. "We did our own testing and we understand the issue now.
"We don't have a resolution to it but we're looking into it and working to get it fixed as quickly as possible."
Calls still go through, Low added.
"What I recommend is to continue dialing as normal," she said. "I know it's a bit of a delay that's inconvenient, which is a shame, but we're definitely working on getting it fixed."
Representatives from Telus and Rogers said the problem does not appear to be related to their cellphones, but encouraged customers who encounter such trouble to call their respective customer care centres.
The B.C. Interior is in the midst of a two-and-a-half month transition to 10 digit dialling. Those who forget to dial the area code get a recorded reminder to dial 10 digits next time they place a call.
Beginning on Sept. 8, all calls must be made with the area code included or they will not be connected.
For more information on the changeover to 10-digit dialing, visit www.dial10.ca.
 |
|
Last Updated ( Sunday, 07 September 2008 )
|
Subscribe to this comment's feed
