Written by MARK NIELSEN Citizen staff
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Monday, 14 July 2008 |
A Prince George call centre is in the process of closing its doors. Synovate will cease operating in the city effective Dec. 12, company marketing manager Henrietta Sung confirmed Monday, saying 20-weeks notice has been given to 90 full-time and four part-time employees. The closure will end a nearly four-year run in the city, where Synovate has been operating out of a section of the old Crazy Willy's building at Third and Brunswick. OSI Recovery Solutions, which shared the building with Synovate, closed in April 2007, putting 40 people out of work. Asked about the reasons for the decision, Sung limited her comments to saying the Prince George operation did not fit with Synovate's business strategy moving forward. But she added the company is helping employees make the transition to new jobs. "We're helping them with writing resumes, giving them career counselling, and finding jobs with our call centres elsewhere," Sung said. Asked if the lower cost of interviewing people via online surveys, rather than by phone played a role, Sung said online is growing, but there is still a need for telephone surveying. According to a Statistics Canada analytical paper, Canadian call centres have lost the advantage of a lower dollar and face more off-shore competition from China, India and elsewhere. Rob Myers, Synovate's managing director for Canada said the strong Canadian dollar played a minor role in the decision. "The Canadian dollar wouldn't necessarily help, but strategically we decided that we don't need such a large facility in Canada," he said. "We're not expanding and growing our facilities in North America really." Synovate, the research division of Aegis Group PLC, a London, England marketing and communications firm, will still operate call centres in Vancouver and Montreal, Myers said. Dallas-based Affiliated Computer Systems Inc. has no plans to close down its call centre at Second and Dominion, company spokesperson Chris Gilligan said. About 360 people work there full-time and part-time and "we're even hiring at that facility, right now, today," he said.
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Last Updated ( Sunday, 07 September 2008 )
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